FAQ's
Who is Get On Top Adult Shop?
Get On Top Adult Shop is a female owned and operated for now online operating in Taree, NSW, Australia. We pride ourselves on offering a great range of high quality, safe and reasonably priced adult products and honest, discreet, respectful and knowledgeable service.
It is 100% Australian owned and operated.
Do you have any retail stores?
We certainly did until recently when circumstances out of our control seen us sadly have to close the doors.
Will you open a retail store again?
We loved meeting every person who walked through our welcoming doors. Sometimes it was just for a friendly chat. So yes we are looking for another location to re-open
Can I still get advice like I did in the store?
Absolutely, the phone number is the same, we are the same. If the phone is not answered then leave a message and your call will be returned. Otherwise happy to chat via our social media channels. Or alternatively email us your question at shop@getontop.net.au
Do you have a loyalty program? How can I find out about new stock and sales?
We have an VIP program which gives you exclusive access to sales, discounts and promotions. Our VIP's also find out first about new stock that's coming in and you will receive a special gift from us on your birthday. To become a VIP member, all you need to do is subscribe to our weekly email newsletter either in store or using the pop-up window on our website.
Are you on social media? How can I contact you?
You can find us on Facebook at https://www.facebook.com/getontopas
You can find us on Instagram at https://www.instagram.com/getontopad
You can find more ways to contact us here.
How can I pay for my order?
You can purchase items using your credit card, PayPal or ZipPay account. We do not currently offer AfterPay.
What options do I have for receiving my order?
During the checkout process, you can choose which way you would like to have your order shipped to you.
We now offer a Priority Local delivery service which will be either same day or next day. This is only for customers within a 20km radius from Taree. For more information, please refer to our Shipping page.
What will show on my credit card statement?
When you purchase from Get On Top Adult Shop the details that appear on your credit card statement are ‘GOT Pty Ltd’. There is no mention of Adult Shop.
Are batteries included with my order?
Some manufacturers include batteries in the packaging of their products but many don't. Please refer to the individual product description as we indicate whether batteries are included as well as the type and quantity of batteries the product consumes. If you are unsure or would like more information, please contact us.
Can I return or exchange a product if I change my mind or I don’t like it?
Due to safety and hygiene reasons, we cannot exchange or refund products because you have changed your mind, even if the product hasn't been opened. We also cannot offer an exchange or refund on products if you purchase a product from us and find that you do not enjoy using it as much as you anticipated.
We do our best to source and recommend products that our customers will enjoy but we are unable to guarantee that any product that you purchase from us will satisfy you as we are all different, especially in terms of the type and intensity of stimulation we like as well as the size and shape of our anatomy. We ask that you select your products carefully and if you have any questions or would like some guidance for selecting a toy that might best suit your needs, please contact us.
What if my product doesn't work?
If your product doesn't turn on or function correctly, please return the product to the store along with your receipt or proof of purchase. Alternatively, please contact us by email or phone for a returns form and instructions on how to return the product to us. For more information, please refer to our Returns section.